FAQ

Do you sell or deliver within the Netherlands?

No. U & I supplies refurbished optical and ophthalmic equipment exclusively to customers outside the Netherlands. We do not offer sales or delivery within the Netherlands.

How do you export equipment internationally?

For most destinations, our shipping partner can arrange door-to-door transport and assist with shipping documentation. The buyer remains responsible for import duties, taxes and destination-country customs requirements.

What is the risk of damage during transport?

Every item is packed for international transport in a wooden crate or protective box. We work with established international carriers. Freight insurance may be available at 1% or 2% of the invoice value; ask us to include an option with your quotation.

Can I inspect equipment before I order?

Yes. Warehouse visits in Aalten are available by appointment to inspect and test equipment before export. Please contact us before travelling so we can prepare the item.

What happens after I order a product?

After we confirm availability and agree the quotation, we issue a Pro Forma Invoice. Once payment is received, we prepare the equipment for export and arrange the agreed shipment. We will keep you informed throughout the process.

Do the products come with warranty?

All pre-owned and refurbished equipment is supplied with a 6-month warranty. Demonstration equipment is supplied with a 12-month warranty. The applicable warranty details are confirmed with your quotation.