Privacy Statement

Privacy Policy – U and I Optic Instrument

General Information

U and I Optic Instrument, registered in the Netherlands, is committed to protecting your personal data and handling it in compliance with the EU General Data Protection Regulation (GDPR) and applicable Dutch privacy laws. This policy explains how and why we collect, process, and protect your information.

Data We Collect

We collect personal and business data necessary to provide our services, including:

– Name and surname

– Company name

– Email address

– Phone number

– Country, city, and postal code

– Address details for invoicing and shipping

– Information voluntarily provided in contact forms or emails

Technical information automatically collected through cookies and Google Analytics includes:

– IP address (anonymized where possible)

– Browser type, operating system, and device type

– Pages visited, time spent on the site, and referral source

Purpose of Processing

We use personal data strictly for legitimate business purposes:

– Responding to inquiries, quotations, and purchase requests

– Order management, repair coordination, and shipment handling

– Customer communication, after-sales support, and warranty follow-up

– Accounting, tax, and legal compliance

– Improving website function and user experience

– Optional marketing communication when consent is given

We do not sell or lease customer data to third parties.

Legal Basis

Data is processed based on:

– Consent voluntarily provided by the user (e.g. via contact forms or newsletter sign-up)

– Performance of a contract or pre-contractual steps

– Legal obligations under Dutch and EU law (e.g. invoicing and tax record retention)

– Legitimate interest in improving our business operations and protecting against fraud

Data Retention and Security

Data is stored securely on servers located within the European Union.

We implement technical and organizational measures to prevent unauthorized access, misuse, or alteration.

Retention periods depend on the purpose of collection:

– Administrative and invoicing records are stored for the legally required period (normally 7 years).

– Contact and inquiry data are retained as long as necessary to maintain customer communication.

– Analytical data may be stored for up to 26 months by Google Analytics.

When the retention period expires, data is securely deleted or anonymized.

Data Sharing

We share data only with trusted partners necessary to fulfill our services:

– Logistics and transport providers for shipping

– IT and hosting providers ensuring website functionality

– Payment processors and banks for transaction handling

– Legal or governmental authorities where required by law

All external partners operate under GDPR-compliant agreements.

Cookies and Analytics

Our website uses cookies to ensure functionality and analyze usage via Google Analytics. Cookies help us understand how visitors interact with our pages and improve the user experience.

Users can adjust browser settings to disable cookies at any time.

For more details, see Google’s Privacy Policy.

Marketing and Communication

If you have subscribed to receive marketing emails, we may send updates about our equipment, offers, or services.

You can unsubscribe at any time using the link provided in each email or by contacting us at info@uandiopticinstrument.com.

User Rights

Under the GDPR, you have the right to:

– Request access to your personal data

– Ask for correction or deletion of inaccurate data

– Withdraw consent at any time

– Restrict or object to processing

– Receive your data in portable format

– File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

Requests can be submitted directly to info@uandiopticinstrument.com. We respond within one month as required by law.

Legal Use and Data Disclosure

We may use or disclose personal data if legally required by competent authorities or to defend the company’s legal rights in case of fraud, dispute, or misuse of our services.

Policy Updates

This Privacy Policy may be updated periodically to remain consistent with changing regulations or company operations. The latest version will always be available on uandiopticinstrument.com. Continued use of the website constitutes acceptance of the current version.