FAQ

How does international shipping and customs clearance work?

• We offer door-to-door delivery to most countries. Our shipping partner handles the shipping documentation, while customs clearance, where required, is the customer’s responsibility.

How is the equipment protected during transport?

• We pack our equipment in wooden crates or boxes and work with reputable international shipping companies. Optional freight insurance is available at 1% or 2% of the invoice value for added financial protection during transport.

Can I visit your warehouse to see the equipment?

• Absolutely. You are welcome to visit our warehouse in the Netherlands to inspect, test or collect the equipment.

What happens after I place an order?

• After receiving your order, we will send you a pro forma invoice. Once payment is received, we will arrange shipment promptly.

What warranty do you offer?

• Our equipment comes with a 6-month warranty, with an extended 12-month warranty for demo equipment. If you need technical support, repairs or spare parts, please contact our team.